FAQs

How long the processing time?

Orders are generally processed within 2-5 Business days after the order is placed.

When can I expect to receive my order?

US delivery generally takes about 12–24 business days. US orders are shipped by ePacket, which is a US Postal Service product.

I ordered multiple items. Will I receive them in one shipment?

Items can be located at different warehouses. To expedite delivery, these items are shipped separately and you will be provided with multiple tracking numbers.

Why haven’t I received a confirmation email after placing an order?

Please check your spam folder and make sure the email address provided is correct.